Belaqua is committed to ensuring the information you give us is kept private and protected. Our privacy policy explains how we do this.

We collect personal data from you when:-


  • You order a Gift Voucher from us
    You are the recipient of a Gift Voucher and make a reservation through us
    You complete one of our customer satisfaction surveys
    You enter a competition with us
    You complete one of our lifestyle questionnaires

The information we collect may include your name, contact details and lifestyle information. We will only ask for credit or debit card information when you make a purchase through us.

How will we use the information you give us?

We may extract certain data from the information you provide us with to analyse booking patterns, tailor promotion and to assist with customer profiling.

The personal data we collect from you will be used to process your order so that we can provide you with the goods and services you have requested.  The information may also be retained for billing, administrative and legal purposes.

To contact you for your views on our products and services.

If you enter one of our competitions we will ask you for personal data to enable us to administer the competition and notify winners.

With each marketing communication you receive from us, you will have the opportunity to unsubscribe from receiving any future communications.

Who has access to the personal data we collect?

The personal information you provide us with will only be shared with the spa or therapy venue with which we make your reservation, your personal information will be shared with the spa or therapy venue with which we work and may be shared with others as necessary to fulfill your transaction or conduct our business.  We do not make available, rent or sell lists of personal information.

Unless required to do so by law, we will not otherwise share or disclose any of the personal data you provide to us without your consent.

Other non-personal information we may capture from you when use this website

  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

  • Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

  • Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.